How long will my order take?
Each piece is embroidered to order, so please allow 2-3 working days for your order to be made before dispatch. During busy periods or launches, processing times may be slightly longer.
Can I change or cancel my order?
If your order hasn't entered production, we'll do our best to help. Please contact us within 24 hours of placing your order.
Can I send my order as a gift?
Absolutely. Our pieces make beautiful gifts and are packaged with care. If you're sending directly to the recipient, simply enter their delivery address at checkout.
Embroidery
Where is the embroidery placed?
Each design is embroidered in the position shown on the product photographs. Placement may vary very slightly due to the handmade nature of the process.
Can I request custom embroidery?
Yes! We love creating bespoke pieces. If you have a special idea, please get in touch before placing your order and we'll let you know what's possible.
Will every embroidered item look exactly the same?
Because each item is individually embroidered, slight variations in thread placement and stitching are completely normal. We think that's what makes every piece unique.
What thread colours are available?
Available thread colours are shown on each product page. We occasionally introduce limited edition colours throughout the year.
Sizing
How do I choose the right size?
A size guide is available on every product page. If you're between sizes or unsure, feel free to contact us—we're always happy to help.
Are your tank tops true to size?
Our tanks are designed for a fitted look. If you'd prefer a more relaxed fit, we recommend sizing up.
Shipping
Do you ship internationally?
No, unfortunately we do not currently ship to international destinations. We are working on changing this so please come back soon!
How much is shipping?
Shipping costs vary depending on your location and will be shown before you complete your purchase.
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with your tracking details.
Returns & Exchanges
Can I return my order?
Due to the personalised nature of embroidered items, we are unable to accept returns unless your item arrives faulty (e.g a tear in the clothing) or incorrect.
What if my item arrives damaged?
We're so sorry! Please contact us within 48 hours of receiving your order with photos of the issue and we'll make it right.
Product Care
How should I wash my embroidered items?
To help your embroidery last:
- Please hand wash, if possible or wash inside out on a gentle cycle
- Do not tumble dry
- Air dry where possible
- Iron inside out on a low heat
- Avoid ironing directly over the embroidery
Will the embroidery fade?
Our embroidery is created using high-quality threads designed to last. Following the care instructions will help keep your piece looking beautiful.
Payments
What payment methods do you accept?
We accept all major debit and credit cards, as well as any payment options available at checkout.
Brand
What is With Love, Nina?
With Love, Nina creates timeless embroidered pieces designed to celebrate life's special moments—from brides and bridesmaids to meaningful everyday keepsakes.
Made for the Moment.
Where can I follow your journey?
You can find us on Instagram at @withlovenina_embroidery, where we share new launches, behind-the-scenes moments and customer photos.
I have another question.
We'd love to hear from you. If your question isn't answered above, please get in touch via our contact page or email us at withlovenina.embroidery@gmail.com